We're here to help. Check the FAQ below or reach out directly.
Frequently Asked Questions
Is my data safe? ›
Yes. All your weight entries and profile data are stored locally on your device only. Nothing is sent to any server. We have no access to your data.
How do I restore my Pro purchase? ›
Go to your Profile page and tap "Restore Purchase" at the bottom of the Pro upgrade section. Your purchase will be verified through Apple automatically.
I lost my data after reinstalling. Can I recover it? ›
Unfortunately no. Because KiloWise stores data locally on your device, uninstalling the app removes all data permanently. There is no cloud backup in the current version.
What does the Pro unlock include? ›
Pro is a one-time $2.99 purchase (no subscription) that unlocks: monthly PDF reports, CSV export, extended chart history (6M, 1Y, All time), and full history view.
Can I switch between kg and lbs? ›
Yes. Go to the Profile page and tap your preferred unit at the top. Note that existing entries won't be converted automatically, so switch before logging entries.
Still need help?
Send us an email and we'll get back to you as soon as possible.